Protrain Racing Products Ltd Terms & Conditions
Welcome to Protrain Racing Products Ltd, we are committed to providing you with the highest quality karting days and we ask that you read the following terms and conditions to ensure you have a pleasant experience.
Karting Day Descriptions
Details of each training day are available from our website, or you can call our team on 01280 814774 or 07802 966064. The information provided by Protrain Racing Products Ltd is correct at the time of print, however, the content or format of a karting day may change during the year. Vouchers are valid for 12 months from the date of purchase unless a date-specific voucher is chosen. Please note karting days are subject to the occasional rescheduling or cancellation and you will be advised and offered an alternative as near as possible to the original. If this should prove to be impossible, you will be offered an alternative and a refund of any difference in price.
Karting Day Prices
These are correct at the time of going to press but the company reserves the right to increase/decrease prices at its discretion.
Booking Your Day
Your Karting Day must be booked, and the Karting Day taken on the date of your booking. Bookings are available all year for karting days, and we advise you to make your booking at least 4 weeks before your Karting Day to avoid disappointment. Very rarely Karting Day changes may be made, and we reserve the right to do so. This may involve having to reschedule the timing and /or location of the day, sometimes at short notice, due to availability, booking numbers, safety, technical problems, or other factors beyond our control. We cannot be held liable for any personal costs incurred in any of these circumstances. You are advised not to make travel, hotel or other arrangements until your booking has been confirmed in writing. We will try to provide a day, location or suitable alternative wherever possible. In the unlikely event that an alternative cannot or is not offered, a full refund will be available at the discretion of Protrain Racing Products Ltd. Similarly, we reserve the right to withdraw the supply of a Karting Day without notice due to unavailability or discontinuance of a product line. Once you have booked your date, we will reserve your kart, instructor, and circuit hire. If you then choose to cancel, you will be in breach of contract and Protrain Racing Products Ltd to reserve the right to retain all monies paid. (Please see below cancellation cover). Should any alterations then have to take place due to reasons beyond our control, we shall not be held liable for any expenses incurred. Session lengths are approximate and are given as a general indication only.
Refunds and Cancellations
Protrain Racing Products Ltd are happy to make refunds on booked karting days with 31 days of notice. 14 – 30 days from the date of the karting day, a 50% charge of the overall course fee will be charged. Less than 14 days no refund will be available for any karting day. A replacement named driver can be submitted. If you need to postpone your karting day, you need to make a request 14 days before the karting day. Any refund may take up to 30 days to process.
All our karting day involve some element of risk and danger and every customer is covered by our standard public liability insurance. You may wish to take out additional cover over and above that which is provided. Accordingly, you are advised to consider insurance cover for personal accidents, loss of limb and even death. Protrain Racing Products Ltd is not responsible for any risks not specifically covered by its own insurance and on arrival at your venue for a Protrain Racing Products Ltd Karting Day you will be asked to sign a driver’s indemnity. Without signing this indemnity, you will not be able to take part. At Protrain Racing Products Ltd, customers are insured to drive the karts, but they are liable to an excess payment if any claim needs to be made due to excessive damage to the vehicles if drivers are found to be driving negligently/dangerously. Drivers must confirm that they are not suffering from any illness or disability whether permanent or temporary which will affect the control of the vehicles being driven or instruction being taken.
On your Day- Arrival
Please arrive in good time for signing on. We ask that you arrive at or before your scheduled start time so that you can receive relevant information before taking part in your Karting Day. We cannot permit anyone to participate in a day without attending/receiving an instructor’s driving briefing, this can be as a group or individually with your instructor, this will vary depending on which Karting Day you are doing. All customers must allow plenty of time for their journey. If they are late (arriving after their agreed arrival time stated in their letter) they may not be able to take part in their Karting Day. Directions to the Karting Day are sent out as assistance only and customers are asked to plan their journeys carefully. Protrain Racing Products Ltd is not responsible for customers getting to the venue.
Session lengths and availability
Session lengths are approximate, they vary for each level and are given as an indication of the time you may spend at the venue. Unless stated otherwise, you will usually be taking turns with other drivers and there will be waiting times involved. We provide timed itineraries as a guide only and the running order of a Karting Day may change without notice and Protrain Racing Products Ltd will not be liable.
Adverse weather conditions, Mechanical Breakdown, and cancellation of your booking Karting Day
From time to time a karting day may have to be cancelled or suspended due to adverse weather conditions, reasons beyond our control or very occasionally mechanical breakdown. Every effort will be made on the day for your Karting Day to continue but if this is not possible, we will make every attempt to contact you and /or offer an alternative on the day or re-book the karting day at the next available date or venue. Protrain Racing Products Ltd will not be responsible for any accommodation, travel or incidental expenses incurred by customers in these cases, once you have booked your experience you are bound by our terms and conditions, and these will be implemented and adhered to at all times. From time to time there may be situations that are out of our control, we cannot pay compensation, damages, expenses, costs, losses or any other amount of any description or otherwise accept responsibility for you not being able to attend your Karting Day in such circumstances which will usually include, war, terrorist activity, civil unrest, natural or nuclear disaster, bad weather and all similar circumstances, and in all such cases whether, actual or threatened.
Children must be accompanied by a parent or guardian who must remain at the venue during the child’s period of activity. It is for the buyer to ensure both at the time of purchase and on the experience date that the participant can undertake the experience. No refund will be given. Once booked you may be liable for charges if you have to cancel because the minimum requirements are not met. We hold a non-smoking rule whilst in any building on a Protrain Racing Products Ltd Karting Day. Alcohol is strictly forbidden from all our Karting Days. Anyone who we suspect to be under the influence of alcohol or drugs will be excluded from all activities and entitled to no refund or rebooking (this relates to actions and or smell deemed to be alcohol and or drug-related). Any participant who lacks understanding of the English Language will not be able to take part. If you have any medical condition or disability which will affect your ability to undertake the experience, or instruction to be taken, this must be disclosed. If you are in any doubt, then please consult your doctor. To ensure the validity of any insurance cover we may in some instances ask clients to produce a medical certificate. Please note: Apart from Guide Dogs no pets are allowed at any venue including the car parks
We welcome spectators at our Karting Days, children under the age of 12 are permitted (but) must be supervised at all times whilst on the site by an accompanying adult.
Problems or Queries
If you have a problem or complaint on the day, please bring it to the attention of the host or Karting Day manager/organiser at the venue as soon as possible so they have a chance to put matters right. No refunds will be given on the day. If there is a problem that cannot be resolved on the day, you will be advised about what further action to take.
Our Karting Day Personnel are here to help you enjoy your experience – They will always try to be as polite & helpful as possible in all situations.
Protrain Racing Products Ltd has a Zero Tolerance Policy against shouting, swearing or threatening behaviour, which will not be tolerated under any circumstances.
Drivers & accompanying family/friends who are abusive or threatening towards Protrain Racing Products Ltd Personnel or Customers, risk being removed from the Karting Day resulting in their experience being terminated with no refund or rebook.
Protrain Racing Products Ltd Pictures
The pictures used in all promotional material are to illustrate karting days and are used as an indication only. The pictures used, description of karting days, duration and availability on the website is intended to be a guide only and do not form part of any contract with them, since the equipment used, the settings in which they take place, as well as the supplier/venue, may vary from time to time and are subject to change without notice to us the supplier. Protrain Racing Products Ltd reserves the right to make amendments and changes to their karting day without notice and will not be liable for doing so.
The text, illustrations and pictures used in all Protrain Racing Products Ltd promotional collateral are protected by copyright and must not be copied in whole or in part without the express permission of Protrain Racing Products Ltd.
Data Protection Act 1998
Protrain Racing Products Ltd complies with each of the eight principles of the Data Protection Act 1998. Those principles require that data is: - Fairly and lawfully processed, Processed for limited purposes, Adequate, relevant, and not excessive, Accurate, Not kept longer than necessary, Processed in accordance with the data subject’s rights, Secure, Not transferred outside the EU without adequate protection
All details supplied by clients or recipients of vouchers remain confidential to the company. Under no circumstances will any information be supplied to third parties without our clients and or recipients’ specific authorities in writing, except where there is an emergency involving the statutory authorities.
The above terms and conditions are to be interpreted in accordance with the Laws of England and Wales and the statutory rights afforded thereunder and subject thereto shall form the basis of the contract between the company and its corporate or individual client.